Employee Support

Who helps your employees when they have problems with their health insurance?

We work with your company to streamline your increasing administrative workload, helping employees better understand, appreciate and use their benefits. By simplifying the enrollment and communication process with your employees, you are able to spend more time on other key factors affecting your business.

We assist your human resource staff and/or your employees directly with claims or coverage questions. These issues range from making sure that deductibles are calculated correctly to calling pharmacies when there are problems with coverage for prescriptions.

CSNW Benefits deals directly with the insurance companies, healthcare providers and pharmacies on behalf of your employees.

We help employees understand their health benefits!

We create a customized communication plan for your valued employees.

Our team works with each client to provide a professionally designed communication program for their employees so that they can make smarter, well-informed, healthier choices. These materials come with complete benefit explanations, information about open enrollment, benefit choices and details about the additional benefits the employer is providing to their employees to help them manage their holistic health and well-being.  Our communication program also helps provide valuable information to new employees as they join your organization.

We believe that a healthy employee is a productive employee, and an investment in a well-designed and executed communication strategy will result in a smarter healthcare consumer. We provide a full suite of traditional and digital marketing services that are customized to each client’s guidelines to support the communication strategy.

    Alera Group, Inc. is aware that there are persons fraudulently impersonating our company by using fake internet domains that appear to look like our legitimate services. If you are contacted by someone claiming to work for Alera Group, or any of our partners, please carefully review the email address and domain. If you have a relationship with our company, please contact us directly and not through any information that is provided in such an email. Please be extremely careful in responding to such emails with personal and financial information, sharing passwords, or any other information of value. Alera Group, or any of our partners, will never send ACH instructions via email and thus we strongly recommend that you verify the authenticity of each wire transfer request by calling your Alera Group contact using the number you have previously called.